Company Information

Terms and Conditions
(Modified on July 18, 2008)
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Say What Screen Print and Embroidery, Inc.. The collective work includes works that are licensed to Say What Screen Print and Embroidery, Inc.. Say What Screen Print and Embroidery, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Say What Screen Print and Embroidery, Inc. or purchasing Say What Screen Print and Embroidery, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Say What Screen Print and Embroidery, Inc. or to purchase Say What Screen Print and Embroidery, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Say What Screen Print and Embroidery, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Artwork Copyright
By submitting a artwork to Say What Screen Print and Embroidery, Inc. you testify and represent that you are the sole, legal owner or licensee of all rights, including but not limited to any copyrighted and trademarked logo, artwork, photograph, picture or illustration of any person or any other intellectual property included in such design.

Further you agree and represent that no part of the art: (a) violates or infringes upon any common law or statutory right of any person or entity, Is not previously copyrighted or trademarked or is subject to any restriction or right of any kind which would prevent Say What Screen Print and Embroidery, Inc. from legally reproducing the images or text submitted.

You agree to hire you own legal representative and be financially responsible for any claim, suit, or proceeding brought against Say What Screen Print and Embroidery, Inc. which relates to, or is based upon, a claim that any portion of the design and or artwork infringes or constitutes wrongful use of any copyright or trademark. You also agree to indemnify and hold Say What Screen Print and Embroidery, Inc., harmless from and with respect to any such loss or damage (including, but not limited to, reasonable attorneys’ fees and costs) associated with any such claim, suit or proceeding.

Trademarks
All trademarks, service marks and trade names of Say What Screen Print and Embroidery, Inc. used in the site are trademarks or registered trademarks of Say What Screen Print and Embroidery, Inc.

Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Say What Screen Print and Embroidery, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Say What Screen Print and Embroidery, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Say What Screen Print and Embroidery, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Say What Screen Print and Embroidery, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Say What Screen Print and Embroidery, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Say What Screen Print and Embroidery, Inc. product is mistakenly listed at an incorrect price, Say What Screen Print and Embroidery, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Say What Screen Print and Embroidery, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Say What Screen Print and Embroidery, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Say What Screen Print and Embroidery, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
Say What Screen Print and Embroidery, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Say What Screen Print and Embroidery, Inc..

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Say What Screen Print and Embroidery, Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Say What Screen Print and Embroidery, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Say What Screen Print and Embroidery, Inc.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Say What Screen Print and Embroidery, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Say What Screen Print and Embroidery, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Say What Screen Print and Embroidery, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Say What Screen Print and Embroidery, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Say What Screen Print and Embroidery, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Say What Screen Print and Embroidery, Inc. in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Say What Screen Print and Embroidery, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Say What Screen Print and Embroidery, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Say What Screen Print and Embroidery, Inc., Say What Screen Print and Embroidery, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Say What Screen Print and Embroidery, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Say What Screen Print and Embroidery, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Forte Promotions. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on July 18, 2008.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Shipping Guarantee
We guarantee to ship the correct item with the correct imprint to the correct place to arrive on the correct day, or we’ll take back your order at our expense and refund your money. In addition you’ll receive a 10% credit off of your next order.

All products sold by Say What Screen Print and Embroidery, Inc. are fully guaranteed for material and workmanship. Please note that we encourage you to take the opportunity to review a sample of the actual product before you order a bulk quantity. These samples are representative in nature and in certain instances there may be slight variations in the product you receive. These variations are always minor and can vary in exact product color, die-lots for apparel but in our experience this is rarely a problem.
All imprints are guaranteed to match the specifications detailed on our proof sheet and order confirmation sheets which you are required to approve.

While we guarantee to ship your merchandise on or before a specific date, you should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise even if you are reimbursing us for shipping costs. All merchandise is shipped FOB which means that you own the merchandise.

On-Time Shipment Guarantee
A lot of companies make claims about their quality and service. We at Say What Screen Print and Embroidery, Inc.
are confident that our quality products will not only meet but also excede your expectations. But don’t just take our word for it, experience our exceptional quality and customer service today. If for what ever reason your order does not ship on the date we promised your order will be free.

Shipping Information
Orders are shipped FOB from their point of manufacture. Most of the time we will ship UPS. For items that are too large or too heavy, we will send them via trucking line and you will be notified.

We are able to deliver to most locations in the United States. We can also deliver to PO boxes, APO, or FPO addresses.

If you would like to have us ship your order and bill it to your account, we ask you to provide us with the carrier name and the account number on the quote page.

In all cases where you have not specified a third party billing account, we will add the freight and handling charges to the invoice. All shipments require a signature to receive, and UPS shipments are sent insured.

All shipments outside the continental US will by default be shipped UPS Second Day PM , unless you specify a faster level of service by selecting Overnight . If you should require a different method of shipment, please contact us.

Satisfaction Guarantee
Say What Screen Print and Embroidery, Inc. wants you to be completely satisfied with your purchase. To ensure we meet this standard, we offer only premium, branded merchandise. If you are not completely satisfied with your promotional product purchase we will replace, credit, or refund your order*. Just call 1-877-729-0041 or to email us at sales@Say What Screen Print and Embroidery, Inc. within 30 days of your purchase’s arrival and we will resolve the issue.

If you have any comments, praise, criticism, or a suggestion on how we can better serve you, please contact us at 1-877-729-0041 or email us at info@Say What Screen Print and Embroidery, Inc..

* Refunds may require merchandise return.
Lowest Price Guarantee
A lot of companies make claims about their quality and service. We at Say What Screen Print and Embroidery, Inc.

are confident that our quality products will not only meet but also excede your expectations. But don’t just take our word for it, experience our exceptional quality and customer service today.

Place your order today with Say What Screen Print and Embroidery, Inc. and without exception you’ll get our lowest price. If you have found a lower published price, we will match it. If you find a lower published price within 30 days of your order, we will refund you the difference for the price of that item. Just send us a copy of the ad or website page that exhibits the lower price for the same exact item and we will process your refund.

The lower price must be for the same product, order amount and delivery schedule. For example rush delivery versus standard delivery. If the Say What Screen Print and Embroidery, Inc.’s base price includes decoration costs, the competitors quote must also include the decoration cost. Price guarantee applies to the item price excluding, shipping costs, handling charges, taxes and any additional setup and decoration costs not included in the base item price.

Credit Terms
Say What Screen Print and Embroidery, Inc. will extend credit to approved customers. A credit check will be performed based upon information submitted with your order profile, and an appropriate line of credit established. We will notify you when your account is approved, generally within one (1) business day from when you submitted your order. In the event that you do not meet our minimum credit requirements, there are other options available to you. Your Sales or Customer Service Representative will contact you to discuss those options.

Standard payment terms are net 30 days. All payments are due 30 days from the date of invoice. You will be invoiced when the last item on your order is shipped.

If you have an existing account, there are conditions under which your account may be placed on credit hold:

If your account is over 30 days past due
If a check is returned for Non Sufficient Funds
In the event of a debt being turned over to third party collections
If the combined amount of multiple orders exceeds your approved credit limit

Credit Terms and Conditions:
Applicant authorizes Say What Screen Print and Embroidery, Inc. to investigate its credit history and understands that Say What Screen Print and Embroidery, Inc. may also utilize other sources of credit that it considers necessary. Such information will be held in strictest confidence. Applicant agrees to indemnify and hold Say What Screen Print and Embroidery, Inc. or any other person harmless from all liability, damage or expense arising from or relating to any and all credit investigation. Applicant allows that the findings of this investigation may not necessarily result in an approved line of credit, and may result in deposit, prepayment, or further security demand, or even termination, regardless of activity status.

Buyer agrees to pay Seller the sales tax or other taxes imposed on the sale of goods or provide Seller with acceptable tax exemption certificate. Additional freight charges billed us due to audits per ICC regulations will be billed to you promptly.

In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.

A 1.5% finance charge or the maximum permitted by law may be assessed against all accounts with past due balances. The Buyer agrees to pay all the company’s reasonable attorney’s fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due.

Seller is not to be accountable for delays in delivery occasioned by acts of God or other circumstances over which Seller has no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Seller be liable for any consequential or special damages arising from any delay in delivery.

Seller warrants that all goods sold are free of any security interest and will make available to Buyer all transferable warranties made to Seller by the manufacturer of the goods. Seller makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.

In those instances where the Buyer is specifying a specific carrier and the freight is not being added to the invoice, all goods become your property at the time it is accepted by the carrier.

The failure of Seller to insist upon the performance of any of the terms or conditions of this contract or to exercise any right thereunder shall not be deemed to be a waiver of such terms, conditions or rights in the future, nor shall it be deemed to be a waiver of any other term, condition, or right under this contract.

No terms and conditions other than those stated herein, and no agreement or understanding, in any way purporting to modify these terms and conditions, shall be binding on Seller without the Seller’s written consent.

The invoice is a conditional acceptance by the Seller of the Buyer’s offer to purchase Seller’s goods. It may contain terms, which differ from or add to those contained in the Buyer’s purchase order, and to the extent that this is the case, the seller hereby expressly conditions its acceptance of the Buyer’s offer on the Buyer’s assent to the additional or different terms. The Buyer’s receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. The Buyer and Seller agree that any contract hereby entered into has been made and is to be construed to our State Law.

By submitting a purchase order to Branders.com you agree to all the terms and conditions as set forth by our terms and conditions.

By submitting a purchase order to Say What Screen Print and Embroidery, Inc. you agree to all the terms and conditions as set forth by our terms and conditions.

Minimum Quantities and Less than Minimum orders
Minimum quantity requirements vary from manufacturer to manufacturer. In cases where a manufacturer’s minimum order requirement exceeds your requested quantity, a Say What Screen Print and Embroidery, Inc. Specialist will assist you. Short production runs can be arranged (at a higher cost per unit) and our team is happy to provide a special quote or other recommendations to get you the right product. Please contact us at 1-877-729-0041 or email us at sales@Say What Screen Print and Embroidery, Inc..

Order Cancelation Terms
At Say What Screen Print and Embroidery, Inc. customer satisfaction is paramount to our success. If the need should arise to either change or cancel your order we will do our best to accommodate your request. If you order has not gone into production yet there will be no additional cancellation or change fee occurred.

If your art has gone through the art approval stage and changes are requested there may be cancellation and or art change fee charged to reconfigure your art. If these changes are necessary they will be directly billed to you.

If you order has gone into production, unfortunately we can not change it. You will incure the original dollar amount quoted for your order.

Over/Under Runs
In certain instances you may receive an overage or a shortage on your order.

Due to manufacturing quality and production standards there will be over runs and occasionally under runs. Say What Screen Print and Embroidery, Inc. will do everything possible to reduce this occurrence. The industry standard on most products is ± 5%. For instance, if you order 1,000 mugs you could potentially receive between 950 and 1,050 mugs. Exceptions to the above are paper and plastic bags, which may vary ± 25%.

We will bill either your account or credit card only for the actual quantity shipped. If you have any questions please contact us at either 1-877-729-0041 or by email at sales@Say What Screen Print and Embroidery, Inc..
Return Policy.

We at Say What Screen Print and Embroidery, Inc. stand behind our 100% satisfaction guarantee*.We
will without hesitation take back any order that has not meet your specifications. please contact Customer Service at 1-877-729-0041 or email us at sales@Say What Screen Print and Embroidery, Inc.. Customer Service is staffed from 9:00 am to 5:00 pm (Eastern) Monday through Friday.

Please call for instruction as to where the returned goods are to be shipped. In most cases we will issue a call tag from UPS and they will come to your location and pick up the goods.

* Refunds may require merchandise return. Credit will be posted to your account or a refund issued upon receipt and inspection of the returned materials.